BANGKOK — A female train driver has been suspended after passengers reported hearing screams from the driver’s cabin on the suburban Red Line, prompting concern among commuters and widespread discussion on social media.
According to the Department of Rail Transport, the incident occurred on 7 April at around 14:30 on a train travelling from Rangsit to Don Mueang. Passengers said they heard repeated screaming from the cabin, at times continuous, causing panic. Some attempted to knock on the door but received no response before the noise eventually stopped.
Director-General Pichet Kunadhamraks said authorities were alerted via social media later that evening and immediately coordinated with the operator, SRT Electrified Train Company, to investigate.
Preliminary findings indicate the driver had been on duty from 07:00 to 15:00, with the incident occurring during her final trip of the day. Officials believe the behaviour may have been linked to accumulated stress combined with personal issues.
Despite the incident, the driver was able to operate the train safely to its final destination at Krung Thep Aphiwat Central Terminal.
The operator said it has temporarily removed the driver from duty and reassigned her to another position, while arranging comprehensive physical and mental health evaluations. It also apologised for the distress caused to passengers.
The company added that all staff undergo strict pre-duty checks, including physical and mental readiness assessments, alcohol testing, and safety inspections. No irregularities were found prior to the shift, and CCTV footage showed no use of mobile phones during operation.
The Department of Rail Transport said it is reviewing staff qualification standards, particularly mental health screening, to prevent similar incidents in the future. It also reaffirmed that the Red Line maintains high safety standards and has not recorded any major accidents in more than 15 years of operation.