SUVARNABHUMI — Thailand’s main international gateway has received a significant boost to its global reputation after being upgraded from a 3-star to 4-star airport by Skytrax, the world’s leading airline and airport quality rating organization.
Ms. Paveena Jariyathitiphong, Acting Chief Executive Officer of Airports of Thailand Public Company Limited (AOT), announced that Suvarnabhumi Airport received the upgraded rating from the UK-based consultancy on September 12, 2025.
The upgrade reflects improvements across multiple service areas, especially staff quality at all passenger touchpoints. Ground handling personnel, immigration officers, and security staff have all contributed to creating positive experiences for travelers.
Suvarnabhumi has also embraced modern technology to enhance passenger convenience, implementing automated passport screening systems and faster check-in queue management. The airport has continuously developed facilities including upgraded restrooms, improved signage, additional electronic device charging stations, and reliable high-speed Wi-Fi.
Future infrastructure development plans include dedicated Kids and Gaming Zones, Relaxing Co-Working Space Zones, and contemporary art and cultural exhibitions to further enhance the passenger experience.
Currently handling over 60 million passengers annually, Suvarnabhumi serves as Thailand’s primary airport and plays a crucial role connecting domestic and international flight routes. The 4-star rating reinforces the airport’s service quality and standards while reflecting its ongoing commitment to continuous development.
“This recognition confirms our dedication to meeting global travelers’ needs while delivering the best possible passenger experience,” Ms. Paveena said. “It strengthens confidence in our position as the region’s important aviation hub as we work toward achieving 5-star status in the future.”
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