BANGKOK — 29 September 2026, Thai Airways is mobilizing staff to speed up the delivery of baggage left behind from 52 flights at Suvarnabhumi Airport, with the airline saying it is working to return all luggage to passengers as quickly as possible.
Thai Airways CEO Chai Eamsiri apologized to passengers for the inconvenience and said the airline was closely monitoring the situation until the process is completed.
Baggage from 52 flights operated on 26–27 September 2026 is currently being delivered to passengers who have already registered their baggage information. The process will continue until all baggage has been returned.
Meanwhile, 34 flights were delayed on 28 September, with the airline apologizing for the disruption and thanking passengers for their understanding and cooperation.
Passengers who have already registered their baggage can check its status through the following channels:
- Self-collection: Contact the Baggage Services Office on the 2nd floor, in front of the domestic passenger exit, between 06:30 and 23:30. Call 0-2134-5373–74.
- QR Code registration: Passengers who registered their baggage information through the QR Code will have their luggage delivered to the address provided during registration.
Passengers who have not registered their baggage or need further information can contact:
- Domestic routes: 0-2134-5373–74
- International routes: 0-2134-5466–68
Thai Airways said staff will contact passengers by phone or email to confirm their information before arranging baggage delivery.
The airline again apologized for the inconvenience and disruption, saying it continues to work on clearing the backlog and delivering passengers’ baggage as quickly as possible.
