BANGKOK – Thai immigration police on Thursday moved to reassure travelers after a photo showing crowded immigration queues at Bangkok’s Suvarnabhumi Airport went viral on social media, prompting concerns about delays in entering Thailand during the year-end travel rush.
The controversy began after a Japanese tourist posted a photo from the immigration area at Suvarnabhumi Airport showing large numbers of passengers waiting in line to enter the country. The post described entry into Bangkok at the end of the year as congested and was later shared widely by Thai travel-related Facebook pages.
Police Col. Pongthorn Pongrattanant, deputy commander and spokesman for Immigration Division 2, said the photo likely dated from Sunday, Dec 28, one of the busiest travel days of the year.

He said that between 1 p.m. and 2 p.m. that day, about 30 international flights arrived at the airport at the same time, sending roughly 5,700 passengers into immigration processing. From 10 a.m. to 5 p.m., passenger numbers never dropped below 4,000 per hour, and more than 85,000 travelers passed through the airport over the entire day.
Pongthorn said the visual impression of crowding was intensified by the terminal’s physical layout, particularly the long and relatively narrow walkways leading into the immigration halls, which can make queues appear more congested than they are.
He said congestion occurs mainly during peak arrival windows and that immigration officers are generally able to process arriving passengers within 30 minutes, in line with operational standards.
The spokesman said immigration authorities were operating under the so-called “Sky Plan” ordered by Immigration Bureau chief Lt. Gen. Phanumart Boonyalak to manage the Christmas and New Year travel surge. Under the plan, officers are deployed at full capacity, leave has been suspended, and security screening standards are being maintained.
He said the situation is monitored 24 hours a day through closed-circuit television and hourly reporting, with staff distributed across all three arrival zones to speed up processing and ensure safety.
Pongthorn added that waits of one to two hours at immigration are common in many countries and that a Thai traveler recently reported waiting more than eight hours at a European airport on Dec 29.
He said Thailand’s ability to keep average immigration processing time below 30 minutes while maintaining security reflects the effectiveness of its officers and helps reinforce confidence among tourists and Thailand’s image as a welcoming destination.