SONGKHLA — A seaside caravan resort in Songkhla has claimed that a group of Indian tourists repeatedly demanded free services, verbally abused staff and refused to follow property rules before being asked to leave and receiving a full refund.
The allegations were made in a Facebook post by Caravan Camping at Sakom Songkhla, a beachfront accommodation provider in Thepha district.
The resort described the incident as its worst experience in five years of operation.
According to the post, the tourists requested to check in at 08:00 without paying an additional early check-in fee and sought to increase occupancy beyond the permitted number of guests without extra charges.
The resort said the group booked three tents designed to accommodate two guests each, for a total of six people, but allegedly attempted to accommodate nine people without paying additional fees.
The business also claimed the tourists repeatedly requested complimentary services and refused to comply with accommodation regulations.
According to the resort owner, staff members who explained the property’s rules were met with rude language and verbal abuse. The post alleged that female employees, including housekeeping staff, were subjected to intimidation and insults, with one staff member left in tears.
The resort further claimed that the group brought a large quantity of alcoholic beverages onto the premises despite a prohibition on outside alcohol.
To resolve the dispute, the resort said it decided to issue a full refund and asked the guests to leave the property.
However, the owner alleged that the matter continued after the refund was processed, claiming that some members of the group sought reimbursement exceeding the amount they had originally paid.
The resort said it was ultimately required to provide booking and payment records from the accommodation platform to verify the original transaction amount and demonstrate that the full amount paid had been refunded.
The owner said the post was intended as a warning to other hotel and resort operators, urging them to retain booking records, payment receipts and communications with guests to protect themselves in the event of future disputes.
The tourists involved have not publicly responded to the allegations.
