CHIANG MAI — After two foreign passengers, one Dutch and one Chinese, were injured when a ceiling panel fell on them at Chiang Mai Airport on Saturday morning, Thai officials apologized and tried to deal with this embarrassing incident.
On August 4, Wing Commander Ranakorn Chalermsaenyakorn, Director of Chiang Mai Airport, apologized and expressed deep regret for the incident, accepting responsibility for the error and welcoming feedback or suggestions for improvement.
He apologized to the injured passengers and assured that they were given full care. The Dutch boy and his family confirmed they would continue their journey to Don Mueang Airport. Chiang Mai Airport officials coordinated with Don Mueang Airport staff to facilitate the passengers’ travel and ensure proper wound care upon arrival.
The injured Chinese passenger was sent to a private hospital in Chiang Mai for a thorough examination. A 5-centimeter head wound was sutured. The passenger then returned to Chiang Mai Airport to prepare for a flight to Hat Yai Airport.
Officials provided comprehensive assistance, including buying new clothes, rebooking tickets for the entire family, arranging lunch, and offering a special waiting lounge. Initial compensation was provided, and further care will be coordinated with the insurance company.
According to initial investigation, the fallen ceiling panel was related to the rainy season weather. After continuous heavy rain, the insulation of the air conditioning ducts accumulated moisture, becoming too heavy to support.
After the incident, damaged and weakened ceiling panels were removed. The airport will expedite the planned repairs. Warning signs have been placed at various points where contractors are working on improvements throughout the building.”
________
